Verification Code Not Received When Adding Payment Method

How can I resolve a missing verification code when adding a payment method?

The verification process is handled directly by Stripe's Link authentication service. Verification codes are sent by Stripe to the phone number or email address associated with the customer's Link account.

Ordway does not have visibility into or control over the customer information stored in Stripe Link and cannot manage the delivery of verification codes.

What should I do if I do not receive the verification code?

Contact Stripe Support to investigate the issue. Stripe can help with:

• Missing SMS verification codes
• Missing email verification codes
• An incorrect phone number or email address associated with the Link account
• Link authentication or verification delivery issues

Result

Issues related to verification code delivery must be resolved through Stripe because the verification process occurs outside of Ordway.