Overview

A payment cannot be directly transferred from one customer account to another.

Recommended Approach

1. Perform an External Refund for the payment on the original customer account.
2. Navigate to the customer account where the payment needs to be applied.
3. Record the payment on the target customer account and apply it to the required invoice.
4. Once completed, proceed with the required invoice reversal and account cancellation.

Note

Using an External Refund records the refund activity in Ordway without processing the actual movement of funds through the payment gateway.