Learn how Ordway handles customers and subscriptions created directly in Stripe and how to associate a Stripe customer with an Ordway customer record.
Question
Does Ordway automatically sync customers and subscriptions created directly in Stripe into Ordway?
Answer
No. Ordway does not currently support automatically synchronizing customers or subscriptions created directly in Stripe into Ordway through the API.
Recommended Approach
To associate a Stripe customer with an Ordway customer:
- Create the Customer record in Ordway.
- In Stripe, locate the corresponding Stripe Customer Profile ID.
- In Ordway, open the Customer Details page for the customer.
- Enter the Stripe Customer Profile ID in the Gateway Profile ID field.
- Save the customer record.
Result
The Ordway customer is associated with the corresponding Stripe customer profile, allowing Ordway to use the correct Stripe customer profile for payment processing.
FAQs
| Question | Answer |
| Does Ordway automatically import customers created in Stripe? | No. Customers created directly in Stripe are not automatically synchronized to Ordway through the API. |
| Does Ordway automatically import subscriptions created in Stripe? | No. Subscriptions created directly in Stripe are not automatically synchronized to Ordway through the API. |
| How do I associate an existing Stripe customer with an Ordway customer? | Create the customer in Ordway, then enter the corresponding Stripe Customer Profile ID in the Gateway Profile ID field on the Customer Details page. |
| Where can I find the Stripe Customer Profile ID? | You can find the customer's Stripe profile in Stripe and copy the corresponding Stripe Customer Profile ID. |
| What does the Gateway Profile ID do? | The Gateway Profile ID associates the Ordway customer with the corresponding customer profile in the payment gateway. |
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