Refund Fails After Payment Is Unapplied from Invoice

How can I process a refund when the payment is unapplied, but the refund fails?

If the payment is successfully unapplied from the invoice but the standard refund fails, use an External Refund as a temporary workaround.

What should I do if the standard refund fails?

Until the underlying issue is resolved:

1. Confirm that the payment has been unapplied from the invoice.
2. Process the refund as an External Refund.
3. Verify that the refund is recorded successfully.

Example: Payment PMT-00190

Result

The External Refund allows the refund to be recorded while the issue with the standard refund process is under investigation by Engineering.