Connect and Manage Stripe Gateways in Ordway

This article explains how Ordway connects to Stripe gateways, the payment methods supported, how payment methods are enabled, and how gateway setting updates are processed.

Overview

Ordway integrates directly with Stripe to automatically sync supported payment methods and configurations. This ensures consistency between your Stripe account and Ordway while minimizing manual setup.

Connect a New Stripe Gateway

When you connect a Stripe gateway from Ordway’s Payments Gateway UI, Ordway automatically retrieves your payment method configuration from Stripe.

How Ordway Syncs Payment Methods from Stripe

• Ordway fetches the payment methods enabled in your Stripe Dashboard

• These are compared against the payment methods currently supported by Ordway

• Any overlapping payment methods are enabled and displayed in Ordway

• Ordway uses the same configuration you’ve already set up in Stripe

This ensures consistency between your Stripe account and Ordway without requiring duplicate setup.

Payment Methods Supported in Ordway (Stripe)

Ordway currently supports the following Stripe payment methods:

Credit Card

Standard card payments supported via Stripe.

ACH Debit (US Bank Account)

Supported verification methods:

• Financial Connections

• Microdeposits (Statement Descriptor)

Security Measure

Stripe locks an account after 3 unsuccessful attempts while performing ACH deposit amount verification. When this occurs, you must delete the payment method and then re-add. 

📘 Learn more: https://support.ordwaylabs.com/hc/en-us/articles/30023630931476-Stripe-Verification-Process

ACH Credit (Virtual Bank Account)

📘 Learn more: https://support.ordwaylabs.com/hc/en-us/articles/23353449520020-ACH-Credit-Transfer-for-Stripe

Affirm (Buy Now, Pay Later)

📘 Learn more: https://support.ordwaylabs.com/hc/en-us/articles/30462636451732-Affirm-Payment-Method

Canadian PAD (Pre-Authorized Debits)

📘 Learn more: https://support.ordwaylabs.com/hc/en-us/articles/4418163253780-Canadian-Pre-Authorized-Debits-Stripe-Only

Google Pay

📘 Learn more: https://support.ordwaylabs.com/hc/en-us/articles/37028620905748-Google-Pay

Link Wallet

Supported via Stripe Payment Elements.

📘 Learn more: https://support.ordwaylabs.com/hc/en-us/articles/34358802163732-Stripe-Payment-Elements-Improved-User-Experience

Stripe Payment Method Configuration Errors

If you see an error such as:

“Payment method <Payment Method Type> is not enabled on your Stripe account dashboard”

This means the payment method is not enabled in your Stripe Dashboard.

Why this happens

• Older (legacy) integrations did not validate Stripe payment method configuration

• Ordway’s newer Payment Elements experience requires Stripe payment methods to be explicitly enabled

How to fix

1. Log in to your Stripe Dashboard.

2. Go to Settings → Payment Methods

3. Enable the required payment method, by clicking Active.

4. Return to Ordway and refresh the gateway configuration
   

Settings on the Current Gateway

Any updates made to payment gateway settings are processed as a background job. Depending on the number of customers affected, these changes may take some time to complete.

While the update is in progress, Ordway safely applies the changes in the background to avoid disruption to billing and payment workflows.

When Would You Update Gateway Settings?

You may need to update your gateway settings in scenarios such as:

• Enabling an additional payment method (Example, adding ACH Debit alongside Credit Cards)

• Disabling a payment method due to high processing fees

• Applying processing fees for Credit Card payments across all customers

• Updating the default payment method used for transactions

Important Notes

• Gateway setting updates do not take effect immediately and may require processing time

• Existing payments continue to process safely while updates are applied

• You will see the updated behavior once the background job completes

Restrict Display of Saved Payment Methods

Ordway allows you to hide specific payment method types from the customer UI—without removing them from Stripe.

How it works?

When the Restrict saved payment methods checkbox is enabled at the gateway level:

• The selected payment method type (for example, Credit Card) is not displayed to customers

• Any existing or previously saved payment methods of that type are hidden

• The restricted payment method is not used for:

  • AutoPay

  • Payment runs

  • Invoice payments

• This gives you control over how payment methods are presented and used in Ordway, while keeping your gateway configuration intact.

Example Use Case

You operate across multiple business verticals and use Credit Cards as a payment method in Stripe. However:

• Credit Card processing fees are high

• You do not want Credit Cards used within Ordway for payment processing

• You do not want to delete Credit Card configurations from your Stripe dashboard

With this setting, you can disable Credit Card payments in Ordway only, while continuing to keep them enabled in Stripe for other use cases.

Important Notes

• Restricting payment methods does not delete them from Stripe

• Gateway updates may take time to apply

• Existing payment workflows continue during processing

New Account Limitations

New Stripe accounts are subject to processing limits during the first four months, based on your payment history (for example, card payments and ACH):

• $6,000 USD per day

• $10,000 USD per week

To request a limit increase, contact the Stripe Support Team.

For more information, see Stripe's ACH Payments. 

Effective August 18, 2024: Stripe verification requirements apply. See Stripe Verification Process