Contract Term Update Fails Due to Existing Billing Schedule Dates – Ordway Support Portal

Resolve a contract term update error caused by existing Billing Schedule Lines that extend beyond the proposed Contract Term End Date.

Error

When updating the Contract Term End Date, you may see the following error:

"Contract term is invalid as certain periods have already been invoiced beyond current term end date."

Cause

This error occurs when one or more Billing Schedule Lines (BSLs) have an End Date or Charge Ready Date later than the proposed Contract Term End Date.

Even if the contract is being shortened to a one-month term, the Contract Term End Date cannot be set earlier than an existing billed period.

Resolution

Create a Custom Report that includes:
1. Billing Schedule Line End Date
2. Charge Ready Date
3. Contract and Subscription details
Run the report and identify any BSLs with an End Date or Charge Ready Date later than the desired Contract Term End Date.
Identify the latest applicable BSL End Date or Charge Ready Date.
Update the Contract Term End Date to a date that is equal to or later than the latest BSL End Date or Charge Ready Date.
Save the contract and verify that the update completes successfully.

Result

Once the Contract Term End Date is aligned with the existing billing schedule dates, the contract can be updated successfully.

FAQs

Question	Answer
Why can't I update the Contract Term End Date?	The update fails when an existing Billing Schedule Line has an End Date or Charge Ready Date later than the proposed Contract Term End Date.
What does the error message mean?	The error indicates that one or more billing periods have already been invoiced beyond the proposed Contract Term End Date.
How can I identify the BSL causing the error?	Create a Custom Report that includes the Billing Schedule Line End Date, Charge Ready Date, and relevant Contract and Subscription details. Use the report to identify dates that extend beyond the proposed Contract Term End Date.
How should I set the Contract Term End Date?	Set the Contract Term End Date to a date that is equal to or later than the latest applicable BSL End Date or Charge Ready Date.
Can I shorten the contract to a date before an existing billed period?	No. The Contract Term End Date cannot be earlier than an existing billed period represented by the applicable Billing Schedule Lines.