Correcting an Incorrect Subscription Pause Date and Reversing a Negative Invoice

If a subscription is paused with an incorrect Last Day, it may result in a prorated negative invoice and an associated credit in QuickBooks Online (QBO).

Resolution

1. Unapply the payment or credit from the affected invoice.
2. Once unapplied, the invoice status will return to Posted.
3. Reverse the invoice to correct the unintended billing impact.
4. Update the subscription with the correct pause date/Last Day.
5. Verify that the subscription, invoice, and associated QBO transactions reflect the expected values.

Expected Result

The incorrect billing transaction is reversed, and the subscription reflects the correct pause date.