Billing Run Not Picking Up a Charge Due to Plan Filters

Issue

A Billing Run does not pick up an expected charge even though the charge is ready for billing.

Cause

Review the Billing Run filters and confirm that the expected charge belongs to the Plan selected in the Billing Run.

For example, if the Billing Run is filtered for:

• Subscription Charge Plan Name: BDC Service

but the expected recurring charge belongs to:

• Plan Name: Brooke Bundle

the charge will not be picked up, as it does not meet the Billing Run filter criteria.

Resolution

Update or remove the applicable Plan Name filter so that the expected charge is included, and then rerun the Billing Run.

Key Takeaway

When an eligible charge is missing from a Billing Run, verify that the charge's Plan Name matches the Billing Run filters.