Duplicate Billing Schedule Lines After a Subscription Change

Issue

Charges that were previously billed appear again on a later invoice.

Cause

A subscription change can result in new Billing Schedules being created. If existing Billing Schedule Lines remain uninvoiced, they may still be eligible for a future Billing Run.

In this scenario:

• A subscription change was performed, including an update to the Contract Effective Date.
• The change resulted in the creation of new Billing Schedules.
• Billing lines from the previous Billing Schedules remained available for invoicing.
• These remaining lines were subsequently picked up by a Billing Run, causing the charges to appear again.

Resolution

If the remaining Billing Schedule Lines should not be billed:

1. Navigate to the applicable Billing Schedule.
2. Locate the uninvoiced Billing Schedule Line.
3. Delete the applicable line that should not be invoiced again.
4. Save the Billing Schedule.

Key Takeaway

When a subscription change creates new Billing Schedules, review the existing Billing Schedules for any remaining uninvoiced lines to prevent unintended billing.