Why a Cancellation Line Appears on an Invoice After Subscription Cancellation

Overview

A cancellation line may appear on an invoice when the applicable billing period was already invoiced before the subscription was cancelled.

Why This Happens

For example, if the billing period June 1, 2026 – May 31, 2027 has already been invoiced and the subscription is cancelled afterward, Ordway generates an offsetting cancellation line on the Billing Schedule.

This cancellation line may then be picked up during a subsequent Billing Run.

How to Prevent the Cancellation Line From Being Invoiced

Before running billing:

1. Navigate to the subscription's Billing Schedule.
2. Locate the line marked [Cancelled].
3. Confirm that the cancellation line should not be invoiced.
4. Delete the applicable cancellation line manually.
5. Proceed with the Billing Run.

Important: Review cancellation lines before deleting them to ensure the resulting billing amount matches the intended customer adjustment.