Customer import fails with "Payment Gateway not found"

Why does my customer import fail with "Payment Gateway not found"?

Your customer import can fail with a Payment Gateway not found error, even when you only updated customer or contact information. This is a known issue. The gateway value in the exported file doesn't match the value the import expects:

• Exported value: OrdwayPayments
• Expected import value: ordway_payments

How to fix the file and retry the import

1. Open the exported CSV file.
2. In the Gateway Name column, replace OrdwayPayments with ordway_payments.
3. Save the file.
4. Retry the import.

Change only the values in the Gateway Name column. Don't rename the Gateway Name or Gateway Account Name columns.

Result

• The import accepts the updated gateway value and processes your customer changes.

• A permanent fix is in progress so that export and import use the same gateway value.