Scenario

A renewal is processed and invoiced before the current contract ends, but a contract change occurs between the renewal processing date and the start of the renewed term.

Example:

• Current Term: 8/25/2025 – 8/24/2026
• Renewal Processed: 8/9/2026
• Renewal Term: 8/25/2026 – 8/24/2027
• Contract Change: Occurs after the renewal is processed but before 8/25/2026

The requirement is to:

• Bill the change for the remaining days of the current term at the current/pre-renewal pricing.
• Bill the renewed annual term at the renewal pricing.

Current Behavior

In Ordway, a renewal takes effect only after the current contract term ends.

If a renewal has already been processed, Ordway does not currently support automatically applying a subsequent change to the remaining portion of the current term while preserving the processed renewal.

Recommended Workaround

If a contract change occurs after the renewal has been processed:

1. Update the subscription with the Change Effective Date equal to the Renewal Date.
2. Manually adjust the applicable Billing Schedule (BS) line to account for the change during the remaining days of the current term.
3. Allow the renewal to proceed normally for the next annual term.

Key Takeaway

This is an edge-case scenario that is not currently supported through standard automation. A manual Billing Schedule adjustment is required to account for changes occurring between an early renewal and the start of the renewed term.